Sr. Innovation Business Analyst

Global Medical Response (GMR) is hiring a Senior Innovation Business Analyst to support implementation, testing, deployment, and ongoing support of integrations between the Transport.net platform and customer, partner, and third-party systems. The role liaises with customers, vendors, implementation teams, Product Management, Engineering, and Operations to ensure integration solutions meet business and operational requirements.

Responsibilities:

• Gather and document business, operational, and interface requirements
• Analyze customer workflows and integration use cases
• Translate business requirements into functional specifications and integration requirements
• Collaborate with Product Management and Engineering to define integration solutions
• Lead implementation activities for customer and partner integrations
• Coordinate deployment activities with customers, vendors, and internal teams
• Manage implementation timelines, milestones, risks, and dependencies
• Support customer onboarding and adoption efforts
• Develop and execute testing and validation plans
• Coordinate testing with customers, vendors, and internal stakeholders
• Support user acceptance testing and production readiness reviews
• Validate integration functionality against documented requirements
• Serve as a primary point of contact during integration projects
• Build relationships with customers, vendors, and implementation stakeholders
• Facilitate project meetings, status reviews, demonstrations, and issue resolution
• Support training and knowledge transfer activities
• Troubleshoot integration issues and support problem resolution
• Maintain integration documentation and implementation standards
• Support upgrades, maintenance activities, and production deployments
• Leverage automation and AI-enabled tools to improve implementation efficiency and delivery quality

Requirements:

• Bachelor's degree or equivalent combination of education and professional experience
• 5+ years of experience in systems integration, implementation, business analysis, or technology delivery roles
• Experience gathering requirements and supporting customer-facing technology implementations
• Strong communication, stakeholder management, and problem-solving skills
• Experience managing multiple projects and priorities simultaneously
• Experience with HL7, APIs, EHR systems, CAD platforms, transport management systems, or interoperability solutions
• Experience with healthcare, medical transportation, public safety, logistics, or SaaS platforms
• Familiarity with JSON, XML, SQL, data mapping, and integration technologies
• Experience supporting customer onboarding and implementation initiatives