Staff Product Designer

Talkiatry is seeking a Staff Product Designer to shape patient experiences across Clinical AI products, patient portal flows, and its design system. The role leads design from concept through launch and iteration, partnering with product, engineering, clinical, and AI teams to improve access to and navigation of psychiatric care.

Responsibilities:

• Lead product design across multiple strategic areas, including Clinical AI experiences, patient portal flows, and design system evolution
• Design AI-powered experiences that support patients between scheduled psychiatry sessions, from early concepts through launch and iteration
• Define how patients interact with conversational AI, helping establish patterns for experiences that may not yet have conventional design precedents
• Improve core patient portal experiences, including intake flows, appointment management, visit preparation, and other touchpoints that help patients access and navigate their care
• Translate complex AI capabilities and limitations into intuitive, transparent, and trustworthy product experiences
• Partner deeply with Product, Engineering, AI/ML, Clinical, and other cross-functional teams across multiple product areas to shape product strategy and determine what we build
• Prototype and test interaction patterns—from conversational AI flows to traditional web and mobile experiences—to learn quickly and reduce uncertainty
• Advocate for patient needs while helping teams navigate safety, trust, accessibility, and usability considerations across both AI-powered and traditional product experiences
• Conduct user research and usability testing to validate design decisions and identify opportunities for improvement
• Use research, product data, experimentation, and qualitative feedback to continuously improve experiences after launch
• Bring exceptional interaction and visual design craft to all your work, from early product thinking through highly polished final execution
• Serve as a senior individual-contributor design leader, influencing product and design decisions across your areas of ownership and beyond
• Lead the evolution of Talkiatry's design system, defining the next generation of our visual design language and establishing patterns that scale across web, mobile, and emerging interaction models
• Raise the craft bar across the Product Design team through thoughtful critique, mentorship, collaboration, and high-quality example-setting

Requirements:

• 7+ years of product design experience, including experience owning complex digital products from discovery through implementation and iteration
• A portfolio that demonstrates strong product thinking, interaction design, and exceptional visual/UI craft. A portfolio is required for consideration
• Strong experience designing rich web and native mobile products
• Experience operating with a high degree of autonomy and leading design within ambiguous or zero-to-one product spaces
• Experience designing products where trust and transparency are critical to the user experience
• Strong systems thinking and the ability to design individual experiences while considering the broader product ecosystem
• Deep understanding of interaction design, information architecture, visual hierarchy, typography, layout, and responsive interface design
• Strong user research skills with the ability to independently plan and conduct user research, usability testing, and synthesize insights to inform design decisions
• Experience creating and evolving scalable design systems, or a strong point of view on how systems can improve both product quality and team velocity
• Strong prototyping skills and the ability to communicate complex interactions before they are fully built
• Experience collaborating closely with product managers and engineers and contributing meaningfully to product strategy, not just execution
• Strong communication and storytelling skills, including the ability to explain design rationale, facilitate productive critique, and influence senior cross-functional partners
• Curiosity about emerging technologies and a willingness to learn through experimentation when established design patterns do not yet exist
• Experience designing conversational interfaces, chat-based products, voice experiences, or AI assistants
• Experience designing products powered by AI, machine learning, or large language models
• Experience establishing interaction patterns for emerging technologies where best practices are still being defined
• Experience in healthcare or regulated industries
• Experience helping establish or significantly evolve the visual language of a product or design system
• Experience designing patient-facing or consumer health products