Archive Production Support Engineer- Hybird 3 days

Archive Production Support Engineer

Our client is seeking an experienced, proactive systems support engineer to join a team that manages archive solutions for electronic documents, meeting legal and regulatory obligations. You ll bring a strong background supporting mission-critical applications.
These systems have real-time business dependencies and run on cloud and on-premises infrastructure in a mixed UNIX and Windows environment.
You ll work in an agile squad with mixed skill sets as an equal contributor, collaborating with infrastructure teams, application developers, product owners, and internal customers. Prior experience in a dynamic, real-time environment is desirable.

What You ll Do
Support and troubleshoot mission-critical applications and infrastructure
Manage change, incident, and problem processes using ticketing systems such as ServiceNow, following ITIL practices
Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys
Improve and evolve the archive process, including documentation, best practices, tracking, and scoping

What You ll Bring
7+ years of experience in Linux environments, especially file systems
Good understanding of networking, storage technologies (WORM), and infrastructure
Strong analytical and application troubleshooting skills
Very good Python and shell scripting and programming skills
Experience with relational databases and SQL (e.g., IBM DB2)
Experience with ServiceNow, Jira, and Confluence
Experience with change, incident, and problem management
Experience with SDLC and code review
Monitoring and troubleshooting experience with tools such as Grafana, Prometheus, Loki, and Splunk
Strong organizational, communication, and interpersonal skills; detail-oriented, with initiative and good judgment
Ability to work independently and handle sensitive, confidential information

Nice to Have
Experience with record archive, document management, or report delivery systems
Exceptional written and verbal communication skills
Solid ITIL knowledge, with experience implementing and following ITIL guidelines
Experience with cloud-based platforms
Experience working with regulatory, compliance, or litigation groups
Vendor management experience, including working with vendor operations teams