Sr. Technology Product & Program Manager

Homes for Heroes is seeking a Senior Technology Product & Program Manager to lead delivery of its technology roadmap, with Salesforce as its core platform. The role translates business needs into requirements, manages major initiatives and external development partners, and oversees delivery, adoption, reporting, and data governance.

Responsibilities:

• Conduct requirements and process discovery with business stakeholders for every significant initiative. Understand and document the current and future state, separate problems from the proposed solution, and document what the business actually needs
• Secure a named business owner for every product and feature, and hold that owner to a written requirement with acceptance criteria agreed before build begins
• Manage acceptance: coordinate testing against the pre-written criteria and obtain the business owner's signature. This role runs the acceptance process and does not sign it
• Maintain the requirements record and process documentation to a standard a third party could pick up
• Own project/product for the organization's larger technology initiatives from requirement through build, acceptance, release and adoption, and answer for the outcome
• Run the project management on those larger initiatives: timeline, risk log, dependencies, and the day-to-day push that keeps them moving
• Own the Jira board as the delivery system of record clean, current, and detailed enough that the reporting above it can be trusted
• Own the executive reporting: keep the Executive Project Dashboard current every active initiative with a status, priority, health rating, target date, named business owner, named assignee and a link to its ticket and issue a written summary to leadership every Friday covering what moved, what slipped and why, what is off track and what is being done about it, and what decisions are needed
• Own intake and the initiative registry; maintain a single current view of what has been requested, what is in flight, and what has been declined or deferred
• Produce prioritization recommendations to the CIO, supported by business impact, effort judgment from the architecture function, and current delivery capacity
• Own delivery metrics and capacity reporting, so that prioritization is made against real capacity
• Lead change enablement and adoption for what the function delivers: communication, training coordination, and confirmation that the change was actually taken up
• Direct the day-to-day delivery of technology partners and contracted resources: scope and manage statements of work, run quarterly business reviews, review utilization reporting, and hold partners to their commitments
• Own requirements and sequencing for each business function moving off the legacy custom application estate, directing contracted business analysis capacity engaged for that work
• Own metric and key performance indicator definitions and the data dictionary, and business side data governance, so that reported numbers mean the same thing across the organization
• Own the compliance calendar and remediation tracking, coordinating with the security and governance partner on evidence, findings and due dates

Requirements:

• Minimum 7 years of progressive experience in technology product management, program management, or business analysis, including ownership of enterprise technology initiatives, or an equivalent combination of education and experience
• Strong working knowledge of Salesforce as a product owner, business analyst, or program manager, including data models, workflows, automation, permissions, and reporting. Hands-on administration experience is not required
• Demonstrated ability to lead technology initiatives from requirements through implementation, testing, and adoption, including managing schedules, risks, dependencies, and outcomes
• Strong requirements gathering, process analysis, and documentation skills, including defining acceptance criteria and working with business stakeholders to ensure solutions meet their needs
• Experience with Jira, project prioritization, capacity planning, and executive reporting, including communicating risks, trade-offs, and recommendations
• Experience managing external technology partners, statements of work, delivery commitments, and vendor performance
• Ability to build trusted relationships, influence without direct authority, facilitate decisions, and hold stakeholders and partners accountable
• Excellent written and verbal communication, sound judgment, and the ability to work independently in a small, remote technology organization
• Familiarity with agile delivery practices and change management
• Relevant certifications such as Salesforce Administrator, PMP, or product ownership/business analysis credentials
• Experience with Salesforce implementation partners, Jira administration, Confluence, and automated portfolio reporting
• Experience modernizing legacy applications and transitioning functionality to SaaS or platform-native solutions
• Experience with data governance, KPI definitions, analytics, and reporting tools such as Power BI or Tableau
• Experience with contact center or conversation intelligence technology implementations
• Experience in membership, affiliate network, franchise, or nonprofit organizations
• Familiarity with technology-related compliance and remediation activities