Senior Software Engineer - Tooling & Automation

Vultr provides high-performance cloud infrastructure and is seeking a Senior Software Engineer to connect engineering alerting systems with its Global Integrated Operations Command Center (GIOC). The role will build alert-routing integrations, unified operational dashboards, correlation engines, and documentation supporting 24x7 infrastructure operations.

Responsibilities:

• Map every alert source owned by Systems, Network, and Security engineering (Icinga, Grafana, SIEM/Splunk/QRadar/Sentinel, BMC/IPMI, provider-native consoles) and identify the cleanest integration point for each — webhook, syslog forward, API poll, or native connector
• Build and maintain the routing/forwarding layer that pushes agreed top-priority alerts from each pillar into GIOC's ticketing and paging tools, with priority/severity preserved and enough context for L1 triage without direct console access
• Work with each pillar's engineering SMEs to validate that routing logic matches each pillar's defined resolve-vs-escalate boundary
• Own the on-call/notification wiring so critical alerts reach GIOC within agreed acknowledgment SLAs, with no manual relay step
• Design and build a unified operational dashboard spanning all five datacenter/provider platforms (Airtel, Nextra, Equinix, QTS, CoreSite), replacing today's tool-hopping model
• Define dashboard v1 scope jointly with GIOC and pillar leads and ship it on a committed milestone
• Run legacy tools and the new dashboard in parallel during transition so GIOC never loses visibility mid-cutover
• Build in SLA/health visualizations (ack time, escalation accuracy, open-alert aging) that GIOC leadership can use directly in status reporting
• Build correlation engines and integrate all sources of telemetry from various product teams
• Document the routing architecture and dashboard so both can be maintained by GIOC or the Tools team after this assignment ends

Requirements:

• 5–8 years in Tools/Platform Engineering or a similar infrastructure role, including 3–5 years hands-on with monitoring/alerting tooling (Icinga or equivalent NMS, Grafana, and at least one SIEM platform — Splunk, QRadar, or Sentinel)
• 3+ years building integrations against APIs/webhooks, with scripting ability (Python or similar)
• 2–3 years building or substantially modifying operational dashboards (Grafana, Kibana, Power BI, or similar)
• Understanding of ticketing/ITSM workflow tools (Jira, Confluence, Mattermost) and how alert priority/severity maps into ticket fields
• Experience rapidly mapping an unfamiliar, multi-team monitoring and alerting estate and consolidating it — ideally at a cloud, hosting, or multi-datacenter operator
• Equivalent hands-on Vultr experience is a strong plus
• prior exposure to multi-provider/datacenter operational environments
• experience supporting or building for a NOC/SOC or similar 24x7 operations function