Sr. Global Service Center Equipment Engineer

FormFactor, Inc. is a provider of semiconductor test and measurement technologies and services. The Sr. Global Service Center Equipment Engineer supports, maintains, and improves equipment used across global service centers, including troubleshooting, installations, qualifications, upgrades, repairs, and reliability activities. The role also manages capital equipment, delivers training, supports audits, and drives continuous improvement and compliance.

Responsibilities:

• Provide technical support and troubleshooting for equipment utilized within Global Service Centers worldwide
• Diagnose equipment issues and implement corrective actions to minimize downtime and improve operational efficiency
• Identify, source, and coordinate ordering and shipment of replacement parts to support ongoing equipment reliability
• Partner with equipment suppliers to resolve technical issues and coordinate repairs, upgrades, and service activities
• Support the installation, qualification, validation, and upgrade of supplier-provided equipment used in service center operations
• Coordinate equipment modifications and enhancements to improve performance, productivity, and service quality
• Develop and execute equipment acceptance and operational readiness plans
• Provide technical ownership and support for custom FormFactor service and repair equipment, including:
• Probe Card Universal Repair Station (PC URS)
• Sequoia Assembly Tool (SAT)
• Precision Assembly Tool (PAT)
• Single Outlet Replacement Tool (SDRT)
• New equipment builds and deployments
• Global installations and startup support
• Equipment qualification and validation activities
• Upgrades, modifications, and continuous improvement efforts
• User training and technical documentation support
• Develop and deliver equipment operation, troubleshooting, safety, and preventative maintenance training programs
• Train Global Service Center personnel on equipment best practices and standard operating procedures
• Facilitate training related to Assembly & Test (A&T) process improvements and equipment enhancements
• Create and maintain technical work instructions, training materials, and support documentation
• Track and manage Capital Authorization Request (CAR) activities related to Global Service Center equipment
• Coordinate procurement, shipment, installation, and deployment of approved capital equipment
• Maintain equipment inventories and lifecycle tracking records
• Conduct Global Service Center equipment audits to assess:
• Equipment condition and utilization
• Spare parts availability
• Repair process effectiveness
• Preventative maintenance compliance
• Safety and regulatory requirements
• Identify opportunities for process improvements and standardization across global service operations
• Drive corrective and preventive actions resulting from audit findings
• Support Lean Manufacturing and continuous improvement initiatives to improve service center efficiency, quality, and throughput

Requirements:

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience