Director, Product Management (Digital Experiences)

Achieve is seeking a Director to lead digital acquisition and loan-servicing experiences across its lending products. The role sets the product vision and roadmap, drives execution across cross-functional teams, optimizes consumer journeys and conversion, and develops a team of Product Managers.

Responsibilities:

• Refine Strategic Vision for Digital Experience: multi Own the long-term vision, strategy and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across all Achieve Lending Products (Personal Loans and HELOCs), including integration of AI agents and tools
• High-leverage Execution as Player/Coach: Lead multi-functional product squads at a strategic level while staying close enough to architecture, backlog, and technical specs to step in as a hands-on technical product leader during critical delivery phases
• Design Integrated Acquisition, Origination, & Servicing Journeys: Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing into a seamless, high-conversion experience, while ensuring a seamless transition between consumer self-serve and human assisted experiences
• Optimize Funnel & Retention Metrics: Relentlessly analyze user behavior and funnel metrics to drive conversion, self-service loan management, and referrals and cross-sell/refinancing opportunities
• Personalize Consumer Engagement: Drive full funnel conversion by expanding omnichannel tools to engage consumers however they prefer to be engaged, including AI tools and integrations
• Lead Cross-Functional Collaboration: Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales and Operations to deliver scalable, compliant products on time
• Grow Capability & Bench Strength: Coach, mentor, and develop a team of Product Managers, establishing clear career pathways and elevated execution standards across the department

Requirements:

• 10+ years of proven product management experience delivering complex, consumer-facing digital products, with at least 3–5 years in a Product Leadership capacity
• Bachelor's degree in a related field or equivalent practical experience
• Deep domain expertise in consumer lending (Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration)
• Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations
• Proven success consolidating fragmented product flows into a seamless digital experience with effective cross-selling capabilities to match consumers with the best possible product
• Strong technical depth with the ability to review API documentation, participate in architectural discussions, write detailed specifications, and lead technical execution squads directly when needed
• Incessant search to push our digital experiences into new channels to provide a best-in-class consumer experience, meeting all consumers where they prefer (digital, phone, SMS, email, AI)
• Robust understanding of lending compliance and regulatory requirements
• Demonstrated ability to leverage product analytics, A/B testing methodologies, and conversion rate optimization frameworks to guide strategic decisions
• Maintains composure and steady communication during high-pressure pivots
• Instills trust across teams through consistency, fairness, and transparent communication
• Bridges the competing stakeholder priorities, using credibility and relationships to align divergent teams around shared goals
• Sets high-impact objectives that streamline cross-team execution and remove low-value work
• Actively leads teams through change by providing context, engaging managers, addressing resistance, and adjusting plans as needed
• Navigates complex ambiguity with confidence, evaluating options and providing sufficient clarity for teams to act while remaining flexible
• Drives consistently high performance through disciplined execution and clear, transparent accountability practices
• Standardizes core cross-team workflows so execution remains dependable without relying on crisis management or individual heroics
• Actively identifies where workflows break down between managers, replacing manual workarounds with repeatable, scalable procedures
• Identifies key talent, holds managers accountable for developing their teams, and supports active coaching
• Drives strong leadership development across teams and builds capable managers
• Invests in coaching, feedback, and growth opportunities to elevate capability and consistency across the function
• We will be unable to facilitate H1-B Visa transfer or sponsorship, along with STEM-OPT Visa