Senior Staff Technical Product Manager, Conversational AI

ServiceNow is seeking a Senior Staff Technical Product Manager to lead strategy and execution for AI-powered product experiences. The role defines roadmaps and prioritization, uses data and experimentation to guide decisions, aligns cross-functional teams, and mentors product managers.

Responsibilities:

• Strategy and execution for a broad product area to accelerate agent productivity, including defining the roadmap and prioritization framework, not just executing against one
• Data-driven decision-making at scale: using product analytics, experimentation, and usage data to make prioritization calls with meaningful business impact
• High-quality strategy and requirements documents that senior stakeholders and engineering leadership rely on to align and execute
• Cross-functional leadership: aligning multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority
• Mentorship of more junior product managers, raising the execution and technical bar across the team

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years of product management experience, with recent, hands-on experience shipping AI or data-powered products at meaningful scale — not just conceptual AI knowledge
• Strong data sense and demonstrated ability to drive prioritization decisions using product analytics and experimentation, with measurable business impact
• Proven ability to write clear, senior-level strategy, requirements, and prioritization documents that stakeholders rely on
• Strong stakeholder management, influencing, and negotiation skills across senior, cross-functional, and sometimes competing priorities
• Excellent verbal and written communication skills, with a track record of aligning diverse technical and business audiences
• A track record of proven execution — specific, verifiable examples of AI products shipped, tradeoffs navigated, and outcomes delivered
• Strong technical fluency; comfortable engaging deeply with engineering on architecture and feasibility tradeoffs
• Experience mentoring or informally guiding more junior product managers