Event Technology Project Manager - Event Registration Technology

Direct Travel is hiring an Event Technology Project Manager to build and manage event registration experiences, primarily using Cvent, and oversee technology projects from planning through post-event support. The role also provides client recommendations, technical support, quality assurance, training, and guidance on event technology best practices.

Responsibilities:

• Participates in ongoing client planning calls and technology discussions
• Identifies and understands client interests, issues, expectations, and priorities
• Partners with clients and internal teams to translate program requirements into effective technology solutions
• Acknowledges and escalates client and attendee concerns as appropriate
• Adheres to Creative Group policies regarding appropriate and professional client interaction
• Abides by the local laws and culture of the designated program venue
• Provides technology recommendations based on experience, platform capabilities, and best practices
• Educates clients on available Cvent functionality and recommends solutions that support their program goals
• Builds and manages event registration websites using Cvent
• Configures Cvent registration, including registration paths, admission items, session groups, registration questions, fees, confirmation emails, and other event specific functionality
• Builds and manages Cvent Attendee Hub experiences, including agendas, sessions, content, attendee experiences, and other applicable features
• Configures Cvent features and functionality based on client requirements and program needs
• Supports the full technology lifecycle from initial discovery and planning through build, testing, launch, and post event support
• Partners with the Program Manager and Program Specialist/Registration Managers during client discovery meetings to translate specific needs into technology requirements
• Liaisons with the internal Technology Services department for technology support and troubleshooting
• Leverages working knowledge of Cvent capabilities and other approved technology platforms to make successful recommendations to clients and internal teams
• Conducts thorough testing and quality assurance of registration websites, attendee experiences, communications, and other technology components prior to launch
• Identifies opportunities to leverage Cvent functionality to improve the attendee experience and increase efficiency for clients and internal teams
• Provides technical support and troubleshooting assistance to Program Specialists and Registration Managers throughout the planning and execution of programs
• Supports other event technology solutions, including surveys, communications, reporting, and other approved platforms as needed
• Leverages experience and creative thinking to identify opportunities for increased process efficiency
• Shares Cvent strategies, best practices, and technology updates with colleagues
• Collaborates with internal teams to develop and improve processes, documentation, and standard operating procedures
• Serves as a resource for questions related to Cvent functionality and event technology best practices
• Stays current on new Cvent features and capabilities and identifies opportunities to incorporate them into team processes and client solutions
• Provides on site technology services when required for complex programs
• Provides technology support during events as needed
• Travels on site when training opportunities or program requirements are identified and approved by management
• Trains end users on Cvent and other approved technology platforms
• Ensures staff are set up correctly and understand how to use technology systems as they relate to their job function
• Provides guidance on new features and functionality as they become available
• Provides refresher training and ongoing support as needed
• Performs other technology related duties and responsibilities as assigned