Senior Technical Product Manager, Data Services

ACT is seeking a Senior Technical Product Manager of Data Services to guide strategy and execution for data management across its B2G registration and reporting platforms. The role oversees customer-facing registration, data, and reporting tools, develops data services roadmaps, and collaborates with customers and technical and business teams on integrations, compliance, and delivery.

Responsibilities:

• Understand market needs and technology trends to produce a roadmap for data and technical reporting services for our institutional customers and stakeholders
• Manage and enhance automated registration, data, and reporting tools for ACT’s customers by writing requirements and partnering with technology teams for execution
• Manage and enhance enrollment and rostering solutions, including the B2B registration tool (ACT Now), to best enable coherent registration through reporting experience
• Define strategic direction for reporting data platforms and both internal and external integrations
• Manage and maintain the registration of institutions, their associated hierarchies, and customer access and permissions for accessing reporting data
• Maintain ongoing knowledge and training in Interoperability standards for education technology to build and maintain a strategic roadmap for data services
• Serve as the product contact for platform consolidation and modernization initiatives that involve B2B registration and reporting
• Partner with technology for implementation of government compliance in our platform ecosystems for NIST, GovRAMP, and FedRAMP certifications
• Provide consultant services for platform data analytics tools for product managers to incorporate into their platforms
• Build custom data delivery to third-party agencies into a scalable product and support relationships with customers to ensure delivery
• Establish customer satisfaction metrics and feedback loops
• Collaborate with architects on epics and feature stories
• Provide oversight for RFPs, audits, and compliance
• Analyze performance metrics for optimization and efficiency
• Support training, documentation, and demos for new features

Requirements:

• Applicants must be authorized to work in the U.S. without the need for visa sponsorship
• At least 5 years progressively responsible technology or product development or management experience, including requirements writing and roadmap ownership
• Strong technical management, API, interoperability, and integration expertise
• Excellent communication and cross-team collaboration
• Expert-level understanding of technical platforms, pipelines, and APIs
• Deep knowledge of API strategy, platform integration patterns, and microservices architectures
• Strong understanding of system security, compliance, and governance requirements
• Excellent communication skills with the ability to translate between technical and business stakeholders
• Experience using AI tools to support day-to-day work (e.g., drafting, research, data synthesis) with sound judgment about when human review is required
• Strong collaboration skills and ability to influence without direct authority
• Ability to develop software project timelines and platform roadmaps
• Ability to drive architectural decisions and consider enterprise architectures
• Expert understanding of software development methodology across multiple teams
• Strong decision-making, prioritization, problem-solving, and analytical skills
• Ability to lead teams through change in a rapidly transforming organization
• Highly autonomous with demonstrated initiative and ownership
• Continuous improvement mindset and ability to apply innovative ideas
• Ability to manage change and navigate fast-paced environments
• Self-starter with multitasking ability and eagerness to learn
• Experience/comfort with Data & Data Services
• Accountability and integrity in professional conduct
• Bachelor's degree in technology or business or related field, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
• Experience with data interoperability standards in education technology (e.g., Ed Fi, OneRoster) or a comparable regulated-data domain
• Experience supporting or contributing to government/compliance certification processes (e.g., NIST, FedRAMP) a plus
• Experience contributing to and reviewing RFPs