Product Manager: Senior Partnership Lead

KeyBank is hiring a Senior Product Manager/ Product Manager, Partnership Lead, for its Key Commercial Bank. The role leads the strategic direction and product experience for commercial banking products, supports business development and strategic projects, and owns product P&L. It also works with internal teams, third-party partners, and merchants to support sales, product training, demonstrations, commercialization, and revenue growth.

Responsibilities:

• The Sr Product Manager/ Product Manager, part of Key Commercial Bank, is primarily responsible for all aspects of the product experience including leading and driving the strategic direction to create a best in class product set for the Commercial Bank
• The Sr Product Manager/Product Manager role also influences both internal and external stakeholders, providing business development support, leads strategic projects, and has ownership of the P&L
• Key is focused on sound profitable growth requiring knowledge of risk mitigation processes inherent within our product set and being mindful of macro environment drivers that may impact our go to market strategy
• Ability to deliver product training to deepen KeyBank’s sales teams’ overall product knowledge
• Working with KeyBank partners including third-party contacts, Fiserv, Elavon, and internal KeyBank teams to drive new merchant acquiring revenue
• External customer interaction on an as needed basis to help sales deliver solution demos
• Deep knowledge and understanding of gateways, CNP payment software, and 3rd party product platforms & configuration required
• Conduct successful sales demonstrations for sales teams and merchants on a regular basis
• Provide feedback to the field teams and relevant management on merchant sales team regarding commercialization, marketing, and training efforts
• Demonstrate excellent technical, relationship building and sales skills, working with internal team, merchants, and outside partners to ensure an optimum understanding of the third-party solutions KeyBank provides
• Provide up to date and accurate reporting of product sales, commercialization, and marketing efforts

Requirements:

• Minimum 7 years of payments experience in Merchant Acquiring Payments Industry
• Deep understanding of merchant acquiring space (various emerging technologies, gateways, POS)
• Minimum 5 years of payments experience in Merchant Acquiring Payments Industry
• Solid Technical background in Payments technology – Ability to understand, advise sales teams and clients on payment technology and oversee/guide through integration work with 3rd party platforms (like gateways, payment platforms)
• Collaboration with Internal Sales Teams and Stakeholders – ability to deliver custom commercialization, marketing, and training across all KeyBank segments
• Understanding of APIs and Integrating software platforms - Expertise in integrating multiple Apps/ technologies on a platform - e.g. API based integration, Gateway -> Platform Integration, ISV -> payment integration; Experience working with payment processors including Fiserv, Elavon, TSYS, etc
• Entrepreneurial Mindset
• Ability to identify business opportunities, develop a strategic plan to capitalize on those opportunities, and tactically implement the plan
• Must be able to create and conduct executive level presentations, present at industry venues, and interface with the media and clients as appropriate
• Strong analytical skills and the ability to forecast
• Excellent problem solving and quantitative skills
• A team player with proven ability to build strong collaborative relationships with internal partners including finance, technology, operations, sales, marketing, legal, compliance, and other internal and external partners including vendors
• An ability to champion change, influence others, and foster teamwork
• Excellent communications and interpersonal skills
• High energy, passionate about payments technology, fantastic listening skills
• Payments and expertise – great understanding of gateways and integration process with a payment processor
• Project management – specifically solution commercialization, marketing, and training
• Demonstrated communication- Solid written and verbal communication skills
• Proficiency with Microsoft Office, data query and reporting knowledge
• Applicants must be currently authorized to work in the United Stated on a full-time basis
• Prior sales experience in payment software solutions