AI Product Strategy & Operations Senior Manager

ServiceNow is hiring a Gen AI Product Strategy & Operations Senior Manager to contribute to a user-centered AI product strategy and support key operating initiatives. The role spans product strategy, operational processes, market assessments, and oversight of AI initiatives in collaboration with cross-functional stakeholders.

Responsibilities:

• As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners
• Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.)
• The role involves reviewing business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends
• It includes assisting in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives
• The position also requires conducting market assessments and reviewing strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy
• Additionally, the role oversees AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders

Requirements:

• Have at least 8- 10 years of  experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
• Have expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI  space
• Have experience using quantitative skills to optimize Product Strategy and inform operational excellence
• Have effective communication skills -  both verbally and in writing and be comfortable in business and technical discussions
• Have a track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members
• Collaborative well and think on your own
• Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments
• Have experience working for or with established enterprise tech companies
• Have worked in SaaS. or PaaS product development, technical strategy, and product ops functions