Customer Service (Seasonal)

Five Star Solutions is hiring seasonal customer service representatives to answer customer inquiries about clients’ goods and services. The role supports seasonal holiday orders and provides customer assistance across phone, email, and chat.

Responsibilities:

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements:

• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus