Technical Program Manager - Customer Trust & Governance - Public Sector/Government

Nutanix is hiring a Technical Program Manager to support its Customer Trust and security programs, including customer assurance, compliance auditing, and the Industrial Security Program. The role maintains customer-facing trust assets, supports complex customer diligence and cross-functional responses, and helps scale trust operations for public sector and government customers.

Responsibilities:

• Maintain operations and strategy for Customer Trust led initiatives and operations
• Partner with stakeholders to identify, assess, and communicate the business impact of evolving customer assurance requirements, cybersecurity expectations, compliance requirements, and emerging regulatory obligations
• Maintain and improve customer-facing customer trust assets, including approved content, evidence packages, attestations, and trust-center materials
• Support the Nutanix Industrial Security Program compliance including assessments and implementation of controls against frameworks such as NIST 800-171 and/or CMMC
• Support complex customer security and compliance assessments, including questionnaires, evidence reviews, findings responses, and customer assurance discussions
• Review customer-facing security, privacy, compliance, and AI governance representations for accuracy, consistency, supportability, and alignment with approved certifications, attestations, policies, and control documentation
• Develop scalable processes, knowledge resources, and operating procedures to improve customer trust operations
• Manage outsourced customer trust analyst enablement, quality review, and continuous improvement efforts for outsourced assessment support
• Support strategic customer opportunities and complex diligence activities and partner with multiple Nutanix teams to coordinate cross-functional responses
• Track and communicate trends, recurring customer requirements, operational metrics, and areas for process improvement
• Partner with Sales, Legal, Product Security, Information Security, Privacy, Customer Support, and other stakeholders to support customer trust requirements

Requirements:

• 7+ years of experience in cybersecurity, GRC, technology regulatory compliance/governance, technology risk, framework based compliance, or related fields
• U.S. Citizen and eligible to obtain and maintain a U.S. security clearance if required to support government, defense, or other security-sensitive customer opportunities
• Experience supporting compliance and security for a technology company that sells to US Federal and Defense entities
• Experience supporting complex enterprise and public sector customer security assessments and customer due diligence activities including working knowledge of GRC portals and third party risk processes
• Direct experience providing program management for information security and compliance frameworks such as NIST, FedRAMP, SOC, ISO, CMMC, CSA Star, and a strong aptitude for learning regulatory requirements or new frameworks
• Experience participating in technical assessments and audits for a major compliance effort
• Ability to evaluate security documentation, certifications, policies, audit materials, and supporting evidence and translate these into controls applicable to customer requirements
• Build, maintain, and communicate detailed reporting and present findings to support decision-making and strategy
• Actively make recommendations for opportunities to collaborate more efficiently, scale processes using existing tools and systems, and own responsibility for implementing these solutions to help yield higher sales velocity, internal productivity, quality, and cost savings
• Ability to clearly identify, explain, and communicate progress, status, expectations, dependencies, and risks to executives, business partners and team members
• Excellent written and oral communication skills, as well as strong interpersonal and communication skills
• Experience working in a large, complex enterprise and partnering with Security, Legal, Privacy, Product and other stakeholders on commercial transactions
• Experience supporting compliance and security control maintenance for a US public technology company with a global distribution chain and operations
• Bachelor's degree in information technology, cybersecurity, risk management, or equivalent work experience
• Experience supporting industry participation in global defense programs
• Experience reviewing security and information technology contract terms
• Direct experience with technology system implementation, security for on-premise and hosted systems, and operations within an enclaved compliance environment
• Experience supporting global, regulated industries such as financial services, healthcare, public sector, or critical infrastructure
• CISSP, CIPT, CompTIA, or similar certifications
• Experience owning the management of GRC/Compliance tools, trust-center content, and vendor management