Strategic Solutions Engineer, West

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. They are seeking a Strategic Solutions Engineer who will help shape the future of their AI-powered solutions by serving as a technical advisor and consultant to enterprise customers.

Responsibilities:

• Serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems
• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
• Create and architect generative AI experiences for our customer’s end users
• Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
• Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders

Requirements:

• 4-6 years of customer facing experience in a sales engineering (pre-sales) role
• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
• Create and architect generative AI experiences for our customer's end users
• Develop custom demonstrations using the Decagon platform tailored to a customer's specific needs and value
• Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
• Strong interpersonal and teamwork skills
• Functional understanding of GTM systems and workflows
• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment