Project Manager

Lineal is an eDiscovery and legal technology services firm. The Project Manager leads day-to-day client relationships and coordinates eDiscovery project delivery, providing consultative solutions, timely communication, and mentorship to junior team members.

Responsibilities:

• First line of response and consistent updating of client requests from inception through closure
• Assessing inbound client communications to determine the proper solution approach to fulfill the client’s desired outcome/needs
• Assessing inbound client communications and sorting into their respective service tiers
• Opening work orders for client fulfillment and providing meaningful descriptions of the request
• Coordination of data delivery prioritization
• Monitor the Tier 1 queue and assign tasks and load balance the team as appropriate to meet client needs
• Coordinate with the Delivery Leads to ensure proper load balancing of the Tier 2 service team
• Coordinate with the Forensics, Solutions and Data Review teams to ensure proper client updates are occurring
• Coordination and creation of new client projects
• All tasks that make up the Tier 1 and Tier 2 Analyst job description
• Preparation of project and task cost estimates, tracking, and updating the client on the actual costs against the estimate
• Coordination with the Delivery Lead, Forensic Lead, Solution Lead or other internal stakeholders to ensure accurate and timely delivery
• Daily approval of time entry for all projects

Requirements:

• 4+ years in client facing eDiscovery role
• 5+ years of experience in eDiscovery
• Track record of innovation and efficiency in eDiscovery projects
• Strong knowledge of eDiscovery tools such as Relativity and Nuix
• Strong project and task management skills
• Proactive approach to problem-solving
• Professional demeanor and strong communication skills, both written and oral
• Excellent attention to detail
• Ability to adapt on the fly to new processes
• Certification in eDiscovery platforms