Principal Program Manager - Product Operations (East Coast Based)

BMC Software is hiring a Principal Program Manager, Product Operations for its Digital Business Automation product management team. The role runs the Control-M product operating model from idea intake through release and retrospective, including planning, launch readiness, customer programs, tooling, and operating metrics.

Responsibilities:

• Own the release calendar for each Control-M product line, kept a year ahead and aligned with engineering calendars and PI planning, and run every milestone review from the Theme Review through launch
• Prepare each quarterly planning review (QPR), including agendas, input templates, completeness checks, and standalone review decks, publish idea statuses a week before each QPR so every submitter can see the outcome, and keep a decision log in Aha! that leaders and product managers can rely on
• Run weekly idea triage with a product manager on rotation, route each idea to its owning product manager, flag deal-linked requests, and make sure every idea record states the customer problem, links to the account, and carries the right theme and capability tags
• Build a feedback channel for each product line that brings together ideas, support escalations, and NPS verbatims, and share regular "what we heard and what we decided" updates and roadmap views with the field
• Run the new product path for new SKUs, buyers, and markets, including pitch intake, review agendas, evidence sprints tracked against kill criteria, funding decision materials that name the capacity source, MVP check-ins, and the handoff into the regular feature path
• Coordinate launch readiness across engineering, Product Marketing, Support, Customer Success, and Sales enablement, and run a release retrospective two weeks after each release, then track the improvement the team chooses until it is done
• Run our customer programs, including the public Aha! ideas portal, design partner recruiting for priority initiatives, and the product portion of the Customer Advisory Board agenda in partnership with Product Marketing
• Own Aha! as the system of record for the DBA product organization, including its configuration, statuses, value and effort fields, the Jira integration, user access, and data quality, and maintain templates for idea records, opportunity briefs, PRDs, and milestone decks
• Report operating model metrics at each QPR, run a product and go-to-market survey to set a baseline and measure change, and collect product line guardrails at fiscal year planning and refresh them before each Theme Review

Requirements:

• 10+ years of experience in product operations, program management, or product management in a B2B software company
• Experience running product operations or program management for a product organization with several product lines, including both on-premises and SaaS products
• Experience running a quarterly planning cycle alongside engineering, including PI planning on a release train
• Experience running stage-gated funding for new products or incubation bets, including evidence reviews and kill criteria
• Hands-on administration of Aha!, including workspace configuration, ideas portals, and the Aha! and Jira integration
• Experience building intake programs that answer every submitter, including a public ideas portal
• The ability to build operating metrics and reporting from product tools
• The confidence to hold product managers and leaders to dates and inputs, and the willingness to change the process when a retrospective shows it is not working
• Excellent written communication, including review materials that executives can read cold
• Experience working with globally distributed teams
• Fluent English, spoken and written
• Experience with Pendo or another product analytics tool
• Experience running customer advisory boards or design partner programs
• Knowledge of workload automation, orchestration, or IT operations software
• Experience with SAFe or other scaled agile frameworks
• Based in the US, Eastern time zone preferred
• Based in the US, Central time zone considered for an exceptional candidate