Client Engineer & Operations Specialist

Dealer Tire is a family-owned international distributor of tires and parts serving major auto manufacturers. The Client Engineer & Operations Specialist supports the design, administration, and maintenance of enterprise client management platforms while coordinating ticket visibility, remote-site technology needs, procurement activities, and status reporting.

Responsibilities:

• Administer client management platforms
• Support operating system deployment and lifecycle management
• Maintain client policies and configurations
• Assist in software packaging and application deployment
• Support patch management processes
• Develop basic automation and scripting solutions
• Participate in platform upgrades and modernization initiatives
• Troubleshoot complex client issues
• Maintain technical documentation and standards
• Facilitate ticket monitoring, follow-up, and escalation to support timely resolution and accurate work visibility
• Facilitate remote-site equipment and technology service needs with site contacts, support teams, vendors, and service providers
• Facilitate hardware, software, and subscription procurement, including requirements, approvals, ordering, delivery, and renewal tracking
• Provide regular status updates on assigned initiatives and tickets, including progress, risks, dependencies, and next steps
• Other Duties as Assigned

Requirements:

• 3+ years of client support or engineering experience
• Experience with client management technologies
• Basic PowerShell scripting knowledge
• Understanding of device lifecycle management
• Familiarity with enterprise security controls
• Hardware System experience: Intel Compatible PC's and peripherals, Dell clients, Apple computers, printers
• Operating Systems: Windows, Macintosh
• Vendor Software: Microsoft Office, Security
• Strong oral and written communications skills
• Experience monitoring ticket queues and coordinating follow-up across technical teams
• Experience coordinating remote-site equipment and technology service needs
• Experience coordinating hardware, software, or subscription procurement and renewal activities
• Strong organizational, documentation, and customer service skills
• Client Engineering
• Technical Coordination
• Planning and Organization
• Problem Solving
• Either CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred