Agentic AI Harness Architect - Moveworks

ServiceNow is hiring an Agentic AI Harness Architect for Moveworks. The role sets the technical vision and research roadmap for the agentic AI harness, develops and evaluates agent algorithms and architectures, and guides successful prototypes toward production in the Moveworks Reasoning Engine and broader AI platform.

Responsibilities:

• Set the technical vision for the Moveworks agentic AI harness, including planning, tool selection, context management, memory, critique, reflection, adaptation, and recovery
• Invent and prototype algorithms that help agents complete longer, more complex tasks with less supervision and stronger outcome reliability
• Design model-agnostic abstractions for combining foundation models, specialized agents, enterprise tools, policies, and deterministic workflows
• Develop approaches for agent memory and learning from execution traces, user feedback, and task outcomes while preserving enterprise security and privacy
• Create rigorous benchmarks and evaluation methods for tool-use correctness, plan quality, task completion, groundedness, policy compliance, latency, and cost
• Explore methods such as iterative planning, ReAct-style execution, self-critique, reflection, test-time computation, multi-agent coordination, and verifier-guided reasoning
• Build high-fidelity prototypes, identify the ideas that merit investment, and work with platform and product teams to define a practical path to production
• Partner across Agentic Systems, Search, Relevance, ML Infrastructure, Product, and Security to connect agent intelligence with enterprise knowledge, permissions, and actions
• Remain hands-on with code and experiments while influencing architecture, mentoring senior engineers, and raising the technical bar across the organization