Director, Product Management (Platform)

Housecall Pro is hiring a Director, Product Management (Platform) to own the vision and strategy for its Core Platform. The role leads platform investments and a team of Product Managers, partnering across functions to deliver adopted, reliable capabilities that improve outcomes for home service professionals and the business.

Responsibilities:

• Set the long-term product vision and strategy across the Platform portfolio
• Define which shared problems the platform should solve once, where teams need flexibility, and how the portfolio should evolve
• Establish meaningful measures of success across adoption, velocity, reliability, cost, quality, and risk reduction, connecting them to customer and business outcomes
• Lead AI-native platform development, shaping how people and agents use the platform and how AI changes the product and software development lifecycle
• Hire, lead, and develop Product Managers with strong product judgment, technical fluency, and ownership, supporting them in translating strategy into clear goals, roadmaps, and priorities
• Collaborate across Product, Engineering, Design, Security, and Data to resolve competing needs, make clear tradeoffs, and drive adoption
• Represent the platform portfolio with product and company leadership, making its priorities, progress, and impact clear

Requirements:

• 10+ years of experience in product management, with at least 3 years in product leadership roles with direct people management responsibilities
• Proven track record of leading platform product teams and launching or scaling shared capabilities used across multiple products, teams, or customer experiences
• Strong technical fluency across APIs, architecture, data, reliability, security, developer tooling, and technical tradeoffs, with the ability to engage credibly with senior engineers
• Hands-on experience building and shipping AI or agentic tools for engineers or internal users, including defining how their work is evaluated
• Exceptional judgment and product taste, with the ability to guide teams toward simple, usable solutions to complex technical problems
• Strategic and hands-on leadership that stays close enough to customers, teams, and the work to improve actual decisions
• Conviction without rigidity, bringing an independent point of view while changing direction when new evidence warrants it
• A strong bias for action that balances speed and urgency with sound judgment, quality, and reliability
• Curious and self-directed, with a track record of learning quickly and succeeding in unfamiliar or ambiguous areas
• A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery
• Personal resilience to learn from scratch, and successfully thrive in ambiguity