Strategic Initiatives Project Manager - US Remote

Motorola Solutions is hiring a Strategic Initiatives Project Manager to lead cross-functional business operations initiatives for its Mobile Video, Fixed Video, and APX mission-critical communications customers. The role focuses on improving deployments and internal workflows, coordinating go-to-market rollouts, resolving operational escalations, and providing dashboards and executive updates.

Responsibilities:

• Drive Cross-Functional Initiatives: Lead the end-to-end project management of critical Business Operations initiatives, acting as the central hub connecting Services, Product, Engineering, Sales, Marketing, and Operations teams
• Support APX CSAs & Operational Escalations: Partner with APX Customer Support Advocates to streamline customer-facing operational processes, stepping in to resolve complex billing, invoicing, licensing, and service delivery issues
• Build Operational Dashboards & Reporting: Design, construct, and maintain dynamic performance dashboards using tools like Tableau, Jira, or Salesforce to track project health, operational throughput, and ecosystem metrics
• Manage Stakeholder Communications: Establish a structured cadence for distributing comprehensive weekly status updates, risk assessments, and executive summaries to leadership
• Facilitate Ecosystem Deployment Improvements: Drive continuous improvement initiatives for complex mobile video, fixed video, and APX ecosystem deployments in partnership with customer-facing delivery teams
• Orchestrate GTM Rollouts: Partner with cross-functional leaders to plan, track, and execute Go-To-Market strategies, ensuring all operational prerequisites are met for successful product and feature launches
• Scale Internal Processes: Analyze existing business workflows to identify bottlenecks and friction points, designing and deploying scalable, efficient internal processes that support enterprise growth

Requirements:

• High School diploma, Bachelor's degree, plus an active PMP (Project Management Professional), or CSM (Certified ScrumMaster), or a Six Sigma Certification required for this position
• Must have prior professional services experience supporting Public Safety Agencies, Law Enforcement, or Enterprise Security Operations
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Bachelor's or Master's degree preferred
• 3 to 5 years of proven experience in project management, business operations, or a similar cross-functional execution role within a large enterprise or complex tech/hardware environment
• Hands-on experience supporting customer-facing teams or managing operational escalations (invoicing, billing resolution, order tracking)
• Direct exposure to or working knowledge of mobile video (body-worn, in-car), fixed video surveillance, or mission-critical communications (e.g., APX P25 radios)
• Working knowledge of enterprise project management, business intelligence, and CRM tools (e.g., Planview, Jira, Smartsheet, Salesforce, Tableau), including hands-on experience building operational dashboards
• Track record of managing GTM rollouts, technical implementations, and regular executive status communications
• Demonstrated ability to leverage data to drive decision-making, measure project success, and turn raw data into actionable stakeholder reports
• High emotional intelligence with a proven ability to influence, negotiate, and build consensus among diverse stakeholders without direct authority