Entry Level Customer Service Representative

Nova 401(k) Associates is hiring a full-time remote Customer Service Representative (Participant Specialist) to support participants with retirement plan withdrawal and loan transactions. The role handles phone calls and emails, helps initiate and track requests, and coordinates communication with vendors and plan sponsors.

Responsibilities:

• Responsible for answering the Nova participant services line phone calls and emails
• Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
• Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
• Provide data entry assistance for Distribution Department
• Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
• Perform other related duties as required

Requirements:

• Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates.
• Bachelor's degree required
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Superior organizational and coordination skills
• Flexibility, adaptability, and ability to multi-task
• Coachable and committed to professional development
• Must work from USA and be authorized to work for any US employer
• Bilingual speaking is a plus
• Experience in a customer service or call center setting a plus but not required