Customer Success Manager

Invenco by GVR is hiring a Customer Success Manager to guide strategic customer accounts and align its solutions with customers’ business objectives. The role focuses on customer retention and growth, executive relationship management, issue resolution, and sharing customer insights to improve products and outcomes.

Responsibilities:

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives

Requirements:

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
• 5+ year's experience support enterprise / Tier 1 customers
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred
• It's a plus if you have you worked with in a SaaS environment with CRM tools
• A bachelor's degree is preferred, but not required
• A Master's degree is preferred, but not required