Senior IT Project Engineer

Strategic Technology Solutions, LLC is hiring a Senior IT Project Engineer to provide senior technical expertise for client and internal service delivery engagements. The role identifies and implements client technology solutions, assesses regulatory applicability and risk, and partners with delivery teams to implement and support infrastructure and cloud solutions.

Responsibilities:

• Be a technical leader within the department to guide, support and develop technical solutions as required for client and internal engagements
• Takes a leadership role within the Service Delivery team to mentor, train and guide junior service delivery staff
• Achieve an 85% billable utilization for overall time including time for active client projects and professional service requests
• Maintain at least a 90% CSAT score on projects delivered
• Create, update and maintain client information in our documentation system as changes in their environment occur
• Provide exceptional customer service and timely technical expertise on projects
• Will individually track personal metrics on projects hours for actual vs. scheduled and billable time percentage
• Conduct network discoveries and client onboarding for new managed service clients
• Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for managed service clients to enable a more productive, secure and stable environment in line with best in class IT practices
• Resolve client technical issues with little or no escalation
• Adhere to and help improve service delivery procedures and company security protocols
• Stay current with the newest technologies and actively pursue certifications in line with the service delivery strategy
• Document and account for all time worked within the ticketing system
• Participate in the OnCall rotation as a technical resource
• Perform all other duties as required by your supervisor
• Travel is required as needed

Requirements:

• Strong experience in multiple technologies including physical and virtual infrastructure, networking components, and Microsoft environments
• Minimum 7+ years of experience within relevant IT fields
• Experience working for a Managed Service Provider (MSP) or IT Service Providers
• Expertise in configuring and managing of network Infrastructure including firewalls, switches, wireless access points and VPN technologies
• Expertise in configuring and managing Enterprise Infrastructure including Hyper-V or VMware (ESX/vCenter), Virtual Desktops and other hardware including physical servers and storage appliances
• Expertise in configuration and support of major Microsoft technologies including Entra ID, Intune, Office365, Azure, SharePoint, Teams and on-premises operating systems
• Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu
• Familiarity with PowerShell and other scripting languages for application deployment, reporting and automation
• Familiarity with security technologies, risk management and industry frameworks or standards such as CIS, NIST and SOC2 or similar
• Experience with virtual desktop, DaaS or Windows PC
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, clients, and others
• Takes initiative and can work independently
• Strong decision-making, detail-oriented and outstanding project management skills
• Demonstrates excellent time management
• Proven analytical and creative problem-solving abilities
• Ability to multi-task, pivot and adapt to changes quickly
• Demonstrates excellent verbal and written communication skills
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Law firms a plus
• Associate or bachelor's degree, in computer science, information sciences, or related IT fields preferred
• Experience using Legal Technology such as iManage and NetDocuments a plus
• Current Microsoft Certificates & CISCO Certifications as plus