Inbound Customer Service Agent – Remote

Unity is hiring a remote Inbound Customer Service Agent to support customers with prescription requests, account questions, benefits, orders, and coverage information. The role handles inbound calls, provides order and refill assistance, addresses customer concerns, and escalates complex issues when necessary.

Responsibilities:

• Respond to inbound customer calls in a professional manner
• Support customers with prescription and order-related questions
• Assist with refill requests and provide order status updates
• Explain available benefits, coverage details, and estimated copay information
• Listen to customer concerns and provide appropriate solutions
• Escalate complex issues when necessary

Requirements:

• Previous experience working in a call center or customer service environment
• High school diploma or GED
• Basic computer proficiency and ability to navigate multiple applications