Product Manager

MSU Federal Credit Union is hiring a Product Manager to manage products throughout their lifecycle and align product strategy with organizational objectives, member experience, employee effectiveness, compliance, and operational needs. The role connects business stakeholders, technical teams, vendors, and delivery partners to shape roadmaps, prioritize work, guide implementation, and improve product outcomes.

Responsibilities:

• Define and maintain product vision, goals, roadmaps, and priorities aligned to MSUFCU’s strategic objectives, member needs, employee experience, compliance expectations, and operational goals
• Manage products throughout the lifecycle from discovery and planning through delivery, adoption, measurement, improvement, and retirement
• Evaluate opportunities using research, data, stakeholder feedback, business value, risk, dependencies, capacity, and organizational priorities
• Develop and/or support business case creation, cost-benefit analysis, priority recommendations and ROI/Value realization to help inform and guide roadmap decisions and prioritization
• Monitor product performance, outcomes, and operational impacts to recommend enhancements, roadmap adjustments, or investment changes
• Serve as a primary liaison between business stakeholders, technical teams, vendors, and delivery partners
• Partner with key vendors to align product roadmaps, manage delivery dependencies, implementation planning, performance monitoring and issue resolution so that solutions continue to meet business and member needs
• Build trusted relationships by understanding needs, clarifying objectives, and communicating product direction, priorities, risks, dependencies, and progress
• Facilitate discovery, planning, prioritization, and alignment discussions that help teams make informed decisions and stay focused on shared outcomes
• Partner with Engineering, Architecture, Security, Operations, Compliance, Risk, Project Management, and other teams to ensure solutions are understood, feasible, compliant, and aligned to organizational priorities
• Drive product backlog prioritization and readiness activities, ensuring work is refined, sequenced, and aligned to business value, strategic priorities, operational needs, regulatory requirements, and delivery capacity
• Lead or support discovery and requirements activities, including problem statements, business processes, requirements, epics, user stories, acceptance criteria, workflows, and related documentation
• Maintain traceability from business objectives through delivered solutions to ensure requirements, decisions, and outcomes are clearly understood
• Partner with delivery teams to support implementation readiness, stakeholder reviews, demonstrations, feedback collection, adoption planning, and User Acceptance Testing coordination and validation
• Partner with applicable operational teams to ensure adequate product support, procedures, training, communication and post-launch monitoring is in place
• Identify and communicate risks, dependencies, tradeoffs, and implementation considerations that may impact delivery, adoption, compliance, or business outcomes
• Ensure Risk Management, Compliance, Fraud and (where applicable) Audit/Quality Control are incorporated and consulted throughout discovery, prioritization, implementation and ongoing support responsibilities
• Use data, performance measures, stakeholder feedback, and lessons learned to continuously improve products, processes, and product management practices
• Support portfolio, planning, prioritization, governance, and operating model improvements that strengthen delivery predictability and product outcomes
• Translate complex business problems into clear direction, decision points, roadmaps, and measurable outcomes that guide stakeholders and delivery partners
• Anticipate impacts, dependencies, and tradeoffs before issues occur and recommend practical paths forward with appropriate urgency
• Support portfolio-level capacity planning with the portfolio team to help identify work sequence, bottlenecks, capacity and tradeoffs to help improve delivery and predictability
• Use data, stakeholder input, member feedback, and business context to challenge assumptions and encourage innovative approaches that improve outcomes
• Lead discussions with care, clarity, and professionalism while addressing behaviors, decision delays, or communication gaps that may undermine trust or progress
• Promote collaboration across teams by clarifying ownership, coordinating dependencies, and reinforcing shared accountability for product outcomes
• Share knowledge, provide constructive feedback, and help peers or partners strengthen product thinking, requirements quality, stakeholder engagement, and delivery readiness
• Model accountability by maintaining focus on critical priorities, measuring progress, and following through on commitments and decisions
• Identify barriers to delivery, adoption, or team effectiveness and partner with others to remove obstacles, improve processes, and increase predictability
• Demonstrate self-awareness, resilience, curiosity, and a willingness to learn by seeking feedback, adapting to change, and applying lessons learned to future work
• Understand and follow Credit Union policies, procedures, internal controls, and operational risk expectations to safeguard assets, prevent fraud, and maintain integrity of Credit Union operations
• Perform other duties as assigned

Requirements:

• High School Diploma or equivalent required
• Bachelor's degree in Business, Information Technology, Engineering, Product Management, or a related field; equivalent experience may be considered
• Experience working with cross-functional teams to deliver business and technology solutions
• Experience facilitating discussions, gathering requirements, managing priorities, and driving outcomes
• Product lifecycle management
• Roadmap development and prioritization
• Business analysis and requirements management
• Stakeholder management and influencing
• Strategic planning and problem solving
• Process analysis and improvement
• Agile, Scrum, Kanban, and iterative delivery methodologies
• User Acceptance Testing coordination and execution
• Data analysis and performance measurement
• Written and verbal communication
• Facilitation and presentation skills
• Change management and organizational influence
• 0–2 years of relevant experience in product management, business analysis, project delivery, business operations, technology, or a related discipline
• 2–5 years of relevant experience in product management or a closely related discipline
• 5–8+ years of relevant experience in product management or a closely related discipline
• Candidates should demonstrate the ability to operate with greater independence, manage more complex or strategic product areas, influence cross-functional decisions, anticipate risks and dependencies, and connect product work to measurable business, member, operational, or regulatory outcomes
• Lead complex or strategic product work with limited guidance while navigating ambiguity, competing priorities, and cross-functional dependencies
• Proficient in developing roadmap and prioritization recommendations that balance business value, risk, regulatory needs, operational readiness, and delivery capacity
• Expert ability to influence stakeholders, leaders, vendors, and delivery partners to align on priorities, clarify tradeoffs, and drive timely decisions
• Advanced ability to translate strategy, data, stakeholder needs, and performance insights into actionable product direction and measurable outcomes