Implementation Project Manager - Communications Customer Care & Billing Software

NISC develops software solutions for energy cooperatives and communications organizations. The Implementation Project Manager implements NISC’s Communications Customer Care and Billing software, manages implementation projects, supports customers, validates converted data, and trains end users.

Responsibilities:

• Assist and perform in coordinating basic software implementation project plans
• Present and train software application to all applicable Member/Customers end users
• Share business requirement best practices with Member/Customers for software process efficiency
• Validate the accuracy of converted data and drive Member/Customer engagement in verification of the data
• Provide application support throughout the project lifecycle
• Perform data mapping from legacy systems
• Create and adjust software configuration according to project requirements
• Perform after hours call support as assigned
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
• Commitment to NISC's Statement of Shared Values
• Other duties as assigned

Requirements:

• Strong verbal and written communication skills
• Strong level presentation and training skills
• Strong level ability to organize and prioritize effectively
• Strong attention to detail skills while managing time effectively
• Knowledge of business-related software applications and services
• Knowledge of the Utility or Telecom industries
• Knowledge of Project Management processes and theory
• Ability to research and solve problems
• Ability to set and manage internal and external Member/Customer expectations
• Ability to analyze data and draw meaningful business conclusions
• Ability to demonstrate initiative and accountability
• Ability to guide/lead change management for Member/Customers
• Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position
• Bachelor's Degree in a business-related field or equivalent experience