Lead Principal Platform Software Engineer

Oracle is a company that brings together data, infrastructure, applications, and expertise to power innovations and solutions. They are seeking a Lead Principal Platform Software Engineer to serve as a customer-facing program lead, coordinating service health, managing risks, and ensuring project commitments are met for large enterprise managed-cloud customers.

Responsibilities:

• Own the customer program: Serve as the primary operating counterpart for customer business and IT leaders. Establish the cadence for service reviews, project updates, risks, decisions, and executive communications
• Drive run-and-maintain outcomes: Maintain a clear view of service health, open issues, risks, dependencies, and customer priorities across Oracle applications, PaaS/integrations, and supporting infrastructure
• Lead projects and enhancements: Turn customer priorities into an executable plan; coordinate scope, milestones, owners, dependencies, change readiness, testing, customer communication, and delivery follow-through
• Coordinate incident and continuity response: Lead customer-facing coordination during significant incidents. Establish impact, communication cadence, escalation, recovery tracking, and corrective-action follow-up with the appropriate Oracle and customer teams
• Orchestrate the right expertise: Engage functional, product, integration, infrastructure, security, and operations SMEs at the right point; resolve cross-team blockers and maintain end-to-end accountability without trying to be the specialist in every domain
• Translate across business and technology: Understand the business effect of issues and changes; help customer and Oracle stakeholders make informed priorities and trade-offs
• Improve the service: Identify recurring delivery or operational friction and help introduce practical automation, AI-enabled capabilities, or process improvements when they have clear customer value and appropriate controls

Requirements:

• 10+ years leading complex enterprise technology programs, managed services, customer operations, or comparable customer-facing delivery portfolios
• Strong experience leading customer and executive conversations, managing expectations, resolving competing priorities, and driving work to conclusion
• Demonstrated experience coordinating cross-functional delivery across business stakeholders, customer IT, engineers, application/product specialists, operations teams, and external partners
• Experience with projects involving enterprise applications, cloud services, infrastructure, security, integrations, or business-process modernization
• Working functional understanding of how enterprise business systems support business processes and how changes, outages, and integrations affect users and operations
• Experience managing risk, dependencies, escalations, major incidents, business continuity, disaster recovery, change, or release activities
• Excellent written and verbal communication, including executive status reporting, project plans, risk reporting, and incident communications
• Experience supporting Oracle Cloud Applications, Oracle PaaS/OCI, or another large enterprise SaaS ecosystem
• Familiarity with one or more business application domains such as ERP, HCM, EPM, CX, SCM, or industry applications
• PMP, Agile/SAFe, ITIL, Oracle, cloud, or comparable professional credentials
• Experience with workflow automation, AI-enabled service improvement, or adoption of new enterprise capabilities