Product Operations Manager

ServiceChannel is hiring a Product Operations Manager to run program management for innovation projects and drive product planning, development, and portfolio reporting. The role also supports business cases and ROI analysis to inform product investment priorities and improve operational delivery.

Responsibilities:

• Run program management for innovation projects — drive ideas from concept through business model approval, keeping teams aligned, unblocked, and on schedule
• Drive the team's planning & development cycles — from the annual roadmapping cycle that sets up next year's portfolio plan to scoping reviews and handling cross-team dependencies or blockers
• Support the monthly portfolio reporting cadence — partnering with the team to deliver strategic updates on key projects and initiatives to senior leaders, and preparing the standard work that gives detailed visibility across the portfolio
• Support business cases and ROI analysis for product investments — gathering inputs and pressure-testing assumptions with Product Leadership so prioritization decisions are grounded in data
• Drive operational excellence through streamlined processes, increased efficiency, and best practices, while fostering innovation and continuously improving operational delivery
• Cultivate strong relationships with peers, stakeholders, and executives, ensuring open and effective communication
• Exhibit excellent judgment on sensitive and cross-functional issues, fostering collaboration between leadership, the operating team, and the broader organization to drive resolution
• Approach complex business challenges with an entrepreneurial spirit, creativity, and a focus on data-driven results and tangible outcomes

Requirements:

• Bachelor's degree in a relevant field
• 3+ years of experience in Project/Program Management or Product Operations
• Experience running or supporting a portfolio governance or reporting cadence and an annual planning/roadmapping cycle
• Experience leading programs and projects with cross-functional impact, including hands-on project management of multiple concurrent projects
• Excellent organization skills and a track record of dependable follow-through
• Demonstrated record of problem-solving, influencing, and analytical skills
• Outstanding communication, presentation, and interpersonal skills
• Strong verbal and written professional skills; ability to compile and present data, insights, and recommendations to different audiences, including executives
• Ability to lead by influence and work effectively with cross-functional teams
• Experience with collaboration tools such as Microsoft 365, Jira, Miro, and other Project Management tools in an enterprise environment
• Deep understanding of the product development lifecycle and experience with a SaaS solutions provider
• Strong understanding of Product & Engineering organization functions and cross functional dependencies
• Experience building or supporting a business case, ROI model, or investment analysis
• Working knowledge of SaaS financial metrics (i.e., ARR, gross margin) and how product decisions move them
• Familiarity with portfolio governance and stage-gate style frameworks, by any name