Sr. Software Engineer-Agentic AI, Amazon Connect

Amazon Development Center U.S., Inc. is hiring a senior software engineer for Amazon Connect’s Agentic AI offering. The role builds end-to-end systems that measure and improve agentic AI quality, supports workflow orchestration automation, and develops scalable customer-resolution capabilities for cloud contact centers.

Responsibilities:

• Do you want to build the closed-loop platform that measures agentic AI quality and automatically improves it, alongside a team of innovative developers and scientists?
• As a Sr. SDE on this team, you will design and build these systems end to end and partner closely with scientists to turn new science into capabilities customers can rely on
• You will drive technical vision, influence product direction, and raise the engineering bar across the organization
• You will be responsible for leading the team in building and maintaining capabilities within our best-in-class Agentic AI offering, as well as scaling those systems to support our customers' workflow orchestration automation needs
• You will be playing a crucial role in developing the next generation customer resolution platform and get the opportunity to design and deliver scalable resilient systems while maintaining a constant customer focus