ServiceNow Technical Product Owner

ServiceNow Technical Product Owner Strategic Portfolio Management (SPM)

Experience: 12+ Years
Role: Technical Product Owner ServiceNow SPM
Location: New Jersey, USA

Job Summary

We are seeking an experienced Technical Product Owner (TPO) - ServiceNow SPM to drive the strategy, roadmap, implementation, and continuous enhancement of the ServiceNow Strategic Portfolio Management platform.

The ideal candidate will act as the bridge between business stakeholders, portfolio leaders, architects, and development teams to ensure successful delivery of enterprise portfolio management capabilities. The candidate should possess strong expertise in ServiceNow SPM modules, Agile delivery methodologies, business process transformation, and product ownership practices.

Key Responsibilities

Product Strategy & Ownership

• Own the ServiceNow SPM product roadmap and define strategic priorities aligned with business objectives.
• Partner with Portfolio Managers, PMOs, Finance, Business Leaders, and IT stakeholders to gather and prioritize requirements.
• Define product vision, success metrics, KPIs, and business outcomes.
• Lead product planning sessions and roadmap reviews with executive leadership.

ServiceNow SPM Functional Ownership

• Drive adoption and optimization of:
• Demand Management
• Project Portfolio Management (PPM)
• Program Management
• Resource Management
• Financial Planning
• Portfolio Management
• Strategic Planning
• Agile Development
• Roadmap Planning
• Objectives & Key Results (OKRs)
• Investment Funding
• Define and improve:
• Demand intake processes
• Portfolio governance
• Resource forecasting
• Project lifecycle management
• Investment planning frameworks
• Financial tracking models

Stakeholder Management

• Work closely with business executives and delivery teams to translate strategic objectives into actionable platform capabilities.
• Facilitate workshops and discovery sessions.
• Manage competing priorities across multiple business units.
• Present product updates, release plans, and adoption metrics to leadership.

Agile Product Management

• Own and manage the product backlog.
• Write and refine:
• Epics
• Features
• User Stories
• Acceptance Criteria
• Prioritize backlog based on business value and strategic goals.
• Participate in PI Planning, Sprint Planning, Reviews, and Retrospectives.
• Ensure alignment between business requirements and technical implementation.

Required Skills

ServiceNow Expertise

• Strategic Portfolio Management (SPM)
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Financial Planning
• Agile Development
• Strategic Planning Workspace
• Portfolio Management
• Roadmap Planning
• OKR Management

Required Experience

• 12+ years of overall IT experience.
• 5+ years of ServiceNow SPM experience.
• 3+ years as Product Owner, Product Manager, or Business Product Lead.
• Experience leading enterprise portfolio transformation programs.
• Strong understanding of Agile, SAFe, and Product Operating Models.
• Experience working with PMO, Finance, and Executive Leadership teams.
• Experience managing global stakeholders and distributed teams.