ServiceNow CMDB Architect

Description:
Hybrid 3 days a week onsite in Raleigh, NC

Our client seeks a ServiceNow CMDB Architect to design, implement, govern, and maintain the CMDB as the source of truth for ITSM processes. The role will own CMDB architecture aligned to CSDM, drive discovery and data population across cloud and data center environments, establish governance and data quality, and integrate with Incident, Problem, Change, and related processes. The engagement requires an architect-level practitioner who defines the roadmap and executes hands-on build, discovery tuning, integrations, identification and reconciliation rules, and health monitoring. The position offers hybrid work with openness to remote candidates as needed.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $85.00 to $95.00/hr. w2

Responsibilities:
Own the ServiceNow CMDB, including architecture, governance, data quality, and hands-on development and administration.

Establish CMDB governance, data standards, and processes to maintain accurate, reliable information.

Finalize services, service owners, support groups, and service mappings.

Assess the implementation partner's work, take ownership of the CMDB, and build a roadmap for continued improvement.

Personally execute CMDB configuration, Discovery tuning, development, integrations, troubleshooting, and data quality improvements across data center and cloud environments.

Work directly with service owners and technical teams; communicate priorities, progress, and CMDB health to leadership.

Experience Requirements:
10+ years of IT experience, including 4+ years with ServiceNow CMDB and recent, in-depth ServiceNow CMDB architecture experience on at least one full lifecycle implementation..

Strong hands-on skills in CMDB configuration, Discovery, integrations, and troubleshooting using current ServiceNow tools.

Hands-on ServiceNow development and scripting skills, including JavaScript, REST API integrations, and importing and transforming CMDB data."

Experience establishing CMDB governance, service ownership, and service mapping, with knowledge of CSDM.

Ability to independently assess needs, develop a roadmap, and complete the technical work.

Understanding of data center and cloud infrastructure, including AWS and Azure.

Strong communication skills with technical teams, service owners, and executives.

Eligible to convert to permanent employment without sponsorship.

Preferred Skills:

Managed services experience or another environment requiring broad, hands-on technical responsibilities.

Career progression from ServiceNow administrator to developer to architect.

Relevant ServiceNow certifications.

Education Requirements:

• Bachelor's degree in computer science, IT, engineering, or a related field.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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