Print Service - Support Engineer

Introduction:

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detail oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Responsibilities:

• Provide technical assistance and support to end-users.
• Resolve issues related to print services.
• Ensure optimal IT service delivery.
• Utilize ticketing systems to track and document support requests.
• Deliver high quality end user support and customer service.

Requirements:

SkillRequired / DesiredAmount of ExperienceMicrosoft 365Required5 YearsStrong communication and interpersonal skills and detail orientedRequired5 YearsStrong analytical and troubleshooting skillsRequired5 YearsAbility to prioritize tasks and manage time effectively in a fast-paced environmentRequired5 YearsExperience Utilizing ticketing systems to track and document support requestsRequired5 YearsCommitment to delivering high quality end user support and customer serviceRequired5 YearsExperience in a help desk or technical support roleRequired5 YearsKnowledge of IT systemsRequired5 YearsKnowledge of print services environmentDesired2 Years