Service Support Technician | Applicant Must Be Currently Local to Richmond, VA | Relocation Not Allowed

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099. C2C IS ALLOWED IF OWN CORPORATION ONLY. NOT ACCEPTING SUB-VENDORS. APPLICANT MUST BE CURRENTLY LOCAL TO RICHMOND, VA AT THE TIME OF SUBMISSION. RELOCATION IS NOT ALLOWED.

Role: Service Support Technician

Location: Richmond, VA

Duration: 8 Months

Interview: MS Teams + In-Person

Note: Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE:

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. 

The role will be supporting the Agency Print Service offering.  Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill                                   Required / Desired                                 Amount of Experience

·       Microsoft 365 – Required – 5 Years

·       Strong communication and interpersonal skills and detail oriented. – Required – 5 Years

·       Strong analytical and troubleshooting skills. – Required – 5 Years

·       Ability to prioritize tasks and manage time effectively in a fast-paced environment. – Required – 5 Years

·       Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. – Required – 5 Years

·       Commitment to delivering high-quality end user support and customer service. – Required – 5 Years

·       Experience in a help desk or technical support role. – Required – 5 Years

·       Knowledge of IT systems. – Required – 5 Years

·       Knowledge of print services environment. – Desired – 2 Years