L3 Cloud Services Engineer

Align is seeking an L3 Cloud Services Engineer for its Managed Services team. The role administers and supports Microsoft cloud and Windows infrastructure, resolves complex escalations, supports client onboarding, and helps maintain secure, stable IT environments.

Responsibilities:

• Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD)
• Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues
• Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure
• Administer Windows Server environments (2019/2022/2025)
• Deploy and manage Azure Virtual Desktop environments
• Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations
• Assist with onboarding activities including technical assessments and new client training
• Ensure accurate and thorough documentation of systems, procedures, and policies
• Address post-project support tickets escalated by Level 2 and Level 3 operations teams
• Maintain infrastructure integrity through proactive maintenance and compliance efforts
• Lead or assist with client disaster recovery tests and associated documentation

Requirements:

• 5–8+ years of experience in Microsoft Windows-based systems administration and support
• Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS
• Hands-on experience managing and troubleshooting Office 365 and Azure AD
• Experience with Azure AD Connect, hybrid environments, and access management
• Proficiency with Exchange Online, including mail flow rules and retention policies
• Working knowledge of Microsoft Cloud App Security, including alert response and configuration
• Familiarity with the configuration and management of endpoints via Microsoft Intune and JAMF
• Experience with multi-site Active Directory environments
• Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers)
• Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS)
• Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS
• Experience with the deployment and configuration of Azure Virtual Desktop
• Excellent communication skills, with the ability to translate complex technical concepts to various business units
• Self-motivated, with the willingness to go the extra mile
• Knowledge of security policies, compliance standards, and server hardening best practices
• Background in documenting builds, configurations, and support processes
• Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus