Customer Success Manager, Speaker Bureau

BCD Meetings & Events is hiring a Customer Success Manager, Speaker Bureau to support client marketing initiatives in the Life Sciences sector. The role guides programs from kickoff through reporting, coordinating with clients, speakers, and internal teams in a regulated environment.

Responsibilities:

• You’ll guide programs from kickoff through reporting, partnering with clients, speakers, and internal teams to keep everything running smoothly

Requirements:

• Managing multiple marketing programs at once while staying organized, deadline-focused, and calm under pressure
• Working in a highly regulated, detail-oriented environment where compliance and process accuracy are essential
• Building strong client, supplier, and cross-functional relationships to drive smooth execution and better ROI
• Turning program data, budget tracking, and reporting into clear insights and actionable recommendations
• Solving problems quickly and proactively, especially when priorities shift or issues pop up mid-program
• Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities
• Familiarity with contracts, honoraria, expense payments, and documentation needed in a compliance-focused setting
• Confidence creating client-facing reports, quarterly business reviews, and Excel-based program summaries
• Strong presentation and communication skills that help you advise clients and influence next steps
• A four-year college degree and at least three years of experience in marketing management, logistics, or operations