Business Analyst - Digital

Lincoln Financial is hiring a Web/Mobile Business Analyst for its Group Protection Digital and Data Enablement pillar. The role supports digital strategy and the My Lincoln Portal by eliciting and documenting requirements, collaborating with business, IT, and UX stakeholders, and defining solutions, integrations, and data documentation for agile projects.

Responsibilities:

• You will be responsible for elicitation and documentation of GP Web/Mobile requirements: planning, prioritization, scope, effort estimations and traceability to downstream and upstream teams/applications
• You will consult, collaborate, and serve as a resource to team members and key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs
• You will partner directly with UX resources to document requirements that reflect best-in-class user experiences methodologies
• You will drive consistent/effective communication with agile pod and peer teams
• You will identify and recommend functional and navigational improvements that significantly improve our customer experience
• You will act as liaison between Business and IT partners ensuring clear understanding of user stories and business requirements for design
• You will create system integration requirements by liaising with upstream and downstream application teams to identify dependencies, integration points, data exchanges, and end-to-end requirements
• You will create and maintain Data Dictionaries to document data definitions, sources, transformations, and lineage across applications, ensuring clear understanding and traceability of data throughout the ecosystem

Requirements:

• 3-5+ years of experience in business analysis
• Project management skills including the ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and while meeting deadlines
• Digital (Web/Mobile) product experience
• 4-year Bachelor's Degree or equivalent work experience (4+ years of experience aligned with the duties of the role)
• Ability to define problems, analyze complex information, collect data, establish facts, and draw valid conclusions and solutions
• Strong collaborator and communicator
• Demonstrated project management leadership skills with the capacity to manage and drive multiple efforts of work simultaneously in a time-sensitive environment
• User Acceptance Testing (UAT) experience
• Agile methodology experience
• Group Protection / Benefits Experience