Remote Call Center Customer Service Representative

MCI is hiring a Remote Call Center Customer Service Representative to support its clients and deliver positive customer experiences. The role handles customer inquiries, provides product and policy information, resolves issues, documents interactions, and collaborates with teammates to improve service delivery.

Responsibilities:

• Handle customer inquiries via phone, email, and chat with professionalism
• Provide accurate information about products, services, and policies
• Troubleshoot and resolve customer complaints and issues
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery
• Adhere to company policies and compliance standards

Requirements:

• Must be 18 years or older
• High school Diploma/GED
• Previous experience in customer service or a call center environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and manage time effectively
• Comfortable using multiple software systems simultaneously
• Must be authorized to work in the country where the job is based