Student Trainee - National Eagle Repository Customer Service and Communication Needs

The U.S. Fish and Wildlife Service operates the National Eagle Repository, which serves enrolled members of federally recognized Native American Tribes. The student trainee will analyze customer communication needs, identify gaps in existing materials, and develop findings and recommendations to improve the Repository’s service.

Responsibilities:

• Conducting an analysis of the questions and inquiries most frequently received by NER and areas or topics where existing communication materials and public information may be insufficient or underutilized
• Reviewing existing NER communication materials to identify deficiencies, outdated or unclear guidance, and areas where applicants, partners and the public frequently request clarification
• Developing findings summaries and data visuals that translate insights into actionable recommendations for NER to implement

Requirements:

• Be an undergraduate or graduate student
• Possess strong written and oral communication skills
• Be able to work both independently and in collaboration with others
• To qualify, you must be enrolled not less than half-time in an accredited college, university, or other accredited educational institution
• You also must be in good academic standing as defined by your institution
• Must be a U.S. Citizen or U.S National studying in the U.S. or abroad
• Qualifying educational institutions must be located within the United States
• Prior experience developing or administering customer or visitor experience surveys, conducting qualitative and quantitative analysis, and basic statistics
• Coursework, prior experience, or interest in communications, sociology, education, or other fields related to project objectives