Business Systems Analyst V

Avalara is hiring a Senior Salesforce CPQ and Billing Business Systems Analyst to design, implement, enhance, and optimize its Salesforce platform. The role partners with operational and technical teams to improve platform stability, scalability, and business outcomes across Quote-to-Cash processes.

Responsibilities:

• Own end-to-end optimization of Salesforce CPQ & Billing workflows, driving measurable improvements in automation, accuracy, and sales cycle efficiency
• Translate complex business models (pricing, bundling, subscription, amendments, renewals) into scalable CPQ architecture
• Lead requirements definition with Sales, Finance, RevOps, Marketing, and Engineering to ensure alignment to measurable business outcomes
• Design and deliver declarative and configuration-based solutions within Salesforce CPQ & Billing while ensuring system scalability and data integrity
• Reduce technical debt and manual workarounds by identifying automation opportunities across QTC processes
• Improve reporting fidelity and executive visibility by enhancing Salesforce data models and dashboards
• Lead structured UAT with clear success criteria, measurable acceptance standards, and risk mitigation plans
• Evaluate and recommend platform enhancements, integrations, or architectural improvements that increase system performance and user experience
• Ensure changes account for downstream system impacts across ERP, billing, provisioning, and analytics ecosystems
• Produce high-quality documentation that improves long-term maintainability and system clarity
• Raise quality standards in user story creation, acceptance criteria, and solution validation

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, Finance, or a related field
• 7+ years of experience as a Business Systems Analyst, Salesforce Consultant, Product Analyst, or similar role supporting Quote-to-Cash processes
• 5+ years of hands-on experience supporting Salesforce CPQ and/or Salesforce Billing implementations
• Deep understanding of end-to-end Quote-to-Cash business processes including pricing, quoting, subscriptions, amendments, renewals, invoicing, and revenue operations
• Proven experience translating complex business requirements into scalable Salesforce solutions using configuration-first approaches
• Strong expertise in business analysis, process design, requirements management, testing, and stakeholder engagement
• Experience working in cross-functional environments involving Sales, Finance, Revenue Operations, Product, and Engineering teams
• Demonstrated success delivering measurable operational improvements through process optimization and automation
• Strong analytical, problem-solving, communication, and facilitation skills
• Experience supporting enterprise-scale Salesforce environments with complex integrations and business processes
• Master's degree in Business Administration, Information Systems, Engineering, or a related field
• Salesforce CPQ Specialist Certification
• Salesforce Administrator Certification
• Salesforce Business Analyst Certification
• You'll bring experience using AI and AI-related technologies, ready to thrive here