Sr Manager, Cloud & Platform Engineering

AHS American Home Shield Corp is hiring a Senior Manager, Cloud & Platform Engineering to lead teams that design, build, and operate cloud infrastructure and internal platforms for mission-critical services. The role owns cloud foundations, platform reliability and resiliency, automation, and recoverability, while partnering with cross-functional teams to deliver scalable engineering solutions.

Responsibilities:

• Lead and develop Cloud Engineers and Platform Engineers, fostering a culture of accountability, ownership, and continuous improvement
• Own the technical vision and roadmap for cloud foundations and internal platforms
• Establish cloud standards, architectural patterns, and governance frameworks across the organization
• Define and evolve AWS infrastructure – networking, compute, storage, IAM, security, and resiliency
• Ensure all cloud and platform services are reliable and resilient by design, not by operational heroics
• Drive adoption of multi‑AZ and multi‑region resilience patterns where required
• Plan and lead large infrastructure projects in collaboration with Engineering, Corporate IT, GRC, and Security teams, and partner with peer leaders across Product and Engineering to deliver end‑to‑end outcomes
• Partner with Security and GRC teams to meet security standards, end-of-life and vulnerability remediations, audit and compliance (e.g., PCI, SOX controls), data protection and recovery expectations
• Champion automation‑first and infrastructure‑as‑code practices
• Manage cloud budgets, forecast usage, and drive cost optimization initiatives
• Recommend software improvements to achieve higher availability, scalability, and efficiency
• Manage on-call rotations and be on the escalation path of the on-call rotation to respond to incidents
• May include other duties as assigned

Requirements:

• Deep hands‑on knowledge of AWS at an architectural level
• Excellent problem solving, analytical, and decision-making skills
• Proven people‑management experience leading cloud or platform engineering teams
• Experience managing direct reports remotely
• Experience leading large‑scale cloud migrations or platform transformations
• Experience managing complex projects
• Proven experience building internal platforms or shared engineering services at scale
• Deep understanding of Linux environments, networking, and cloud architecture fundamentals
• Experience with DevOps/SRE methodologies & tools
• Experience in performance engineering and capacity planning
• Experience with software development and testing processes in an agile environment
• Experience with Kubernetes, Helm-charts, Gitlab, Elasticsearch, Confluent Kafka
• Ability to collaborate cross-functionally and drive results
• Ability to navigate ambiguity and drive alignment across competing priorities
• Familiar with secure development processes across the full SDLC, including secrets management, vulnerability scanning, and CVE remediation
• Familiar with GRC review, PCI audit and SOC2 compliance processes
• Able to manage multiple priority projects at the same time
• Solid understanding of cloud and platform engineering, IaC, CI/CD pipelines, observability, reliability and resilience patterns
• Strong communication skills with the ability to engage both technical and executive audiences (verbal and written)
• Able to go deep technically when needed, while operating primarily at the systems and strategy level
• Demonstrated ability to use data to make informed decisions about priorities and measure the cost of problems and the impact of solutions
• Demonstrated ability to build solutions to automate monitoring systems to ensure the highest level of uptime for production systems
• Experience managing cloud costs, budgets, and optimization initiatives
• Bachelor's degree required in Computer Science, Engineering, or related field
• 6+ years of experience required in platform, cloud, infrastructure, DevOps or SRE roles
• 5+ years of people leadership experience managing engineering teams
• AWS
• Terraform
• Confluent Kafka
• GitLab
• Kubernetes
• Docker
• Good working knowledge of Istio service mesh
• Good working knowledge of Akamai
• Understanding of Kubernetes and networking in a microservice architecture
• AWS certifications
• Agile development certification