Software Development Engineer, Agent Platforms & Services

Amazon is developing AI agent platforms within its advertising ecosystem to make intelligent campaign management accessible to advertisers. The Software Development Engineer will build agent orchestration, authorization, feedback, evaluation, reliability, and scalable inference systems while collaborating with Applied Scientists, product teams, and engineering partners.

Responsibilities:

• Develop orchestration systems that coordinate multiple specialized AI sub-agents to execute complex, multi-step advertising workflows
• Build identity, authorization, and permission frameworks that enforce scoped access for diverse caller types
• Implement feedback signal pipelines that capture expert judgment and route it into model improvement loops
• Partner with Applied Scientists to integrate reinforcement learning from human expert feedback into production agent systems
• Design and operate end-to-end evaluation systems that measure recommendation quality, detect regressions, and enforce quality gates
• Collaborate with cross-functional teams (product, science, partner engineering) to define integration contracts and onboard new consumers to the platform
• Own system reliability, observability, and performance for always-on agent infrastructure serving thousands of concurrent advertiser accounts