Director, Digital Technology Engineering (Remote)

First Citizens Bank is seeking a senior digital engineering leader to direct its global organization supporting a custom-built Commercial Banking digital platform. The role owns end-to-end technology delivery across web, mobile, APIs, and platform services, while driving engineering excellence, modernization, security, reliability, compliance, and operational performance.

Responsibilities:

• Lead and develop a global engineering organization of approximately 40 professionals across the United States and India
• Own end-to-end delivery of multiple commercial banking digital platform capabilities across web, mobile, APIs, and supporting platform services
• Ensure predictable delivery of business features and strategic initiatives on schedule, within budget, and aligned with business objectives
• Drive a culture of accountability, innovation, continuous improvement, and engineering excellence
• Build and retain high-performing engineering teams through coaching, mentoring, succession planning, and talent development
• Establish deep partnerships with Product Management, Business stakeholders, Architecture, Cybersecurity, Risk, Compliance, and Operations teams
• Help to translate product vision and business priorities into scalable technology solutions and execution plans
• Partner closely with product leaders to balance feature delivery with technical debt reduction, modernization efforts, and platform sustainability
• Act as a trusted technology advisor to business and technology leadership teams
• Own the technology roadmap for assigned platform domains, ensuring architectural integrity and long-term return on technology investments
• Drive modernization initiatives that improve scalability, resiliency, maintainability, security, and operational efficiency
• Ensure alignment between engineering delivery, enterprise architecture standards, and strategic technology direction
• Maintain accountability for platform health, stability, performance, reliability, and technical risk management
• Champion best practices across software engineering, quality engineering, DevSecOps, CI/CD, observability, and production operations
• Ensure the platform meets or exceeds all non-functional requirements (NFRs) including performance, scalability, availability, recoverability, observability, and maintainability
• Establish and monitor engineering KPIs and service level objectives for quality, reliability, delivery predictability, and operational excellence
• Provide executive-level visibility into platform health, delivery progress, engineering metrics, and operational performance
• Ensure adherence to all enterprise security, privacy, accessibility (ADA/WCAG), risk management, and regulatory requirements
• Embed security-first engineering practices throughout the software development lifecycle
• Partner closely with Cybersecurity, Risk, Audit, and Compliance teams to maintain a strong control environment
• Ensure technology solutions satisfy banking regulatory expectations and enterprise governance standards
• Drive continuous improvement and standardization across the broader digital technology organization
• Contribute horizontally across Commercial Digital Services to strengthen engineering processes, governance, delivery practices, and NFR outcomes
• Lead initiatives focused on improving software quality, resiliency, delivery effectiveness, and operational maturity
• Foster a culture of measurement, transparency, and continuous learning

Requirements:

• This is a remote role that may only be hired in the following location(s): AZ, NC, TX
• Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management
• High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management
• 12+ years of progressive software engineering experience with at least 5+ years leading large engineering organizations
• Proven experience leading teams of 25+ engineers, architects, QA professionals, and engineering managers in a global delivery model
• Demonstrated success building and scaling custom-developed digital platforms rather than implementing commercial off-the-shelf solutions
• Experience leading technology modernization and digital transformation initiatives within complex enterprise environments
• Strong track record delivering large-scale web and mobile applications in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or other highly controlled environments
• Hands-on understanding of modern software engineering, cloud-native patterns, DevSecOps, and distributed systems
• Experience managing full software development lifecycle including development, testing, release management, production support, and operational excellence
• Strong executive communication and stakeholder management skills
• Experience operating in Agile delivery environments at enterprise scale
• Deep knowledge of secure software development practices and regulatory compliance frameworks
• Vendor contract management & strong negotiation skills
• Financial budget discipline and forecast management
• Commercial Banking, Treasury Management, Cash Management, Payments, Lending, or Financial Services domain experience
• Experience leading engineering teams supporting customer-facing digital banking platforms
• Experience working in cloud and hybrid-cloud environments
• Experience implementing accessibility standards and modern digital customer experience practices
• Prior experience managing globally distributed teams
• React.js, JavaScript, TypeScript leveraging an API-driven microservices architecture backend on a containerized platform
• Red Hat OpenShift, RESTful APIs and event-driven architectures, Elasticsearch
• Modern automation, testing, deployment, and release pipelines, Enterprise-grade platform monitoring, logging, alerting, and performance management