Business Analyst

FreeLink Interpreting LLC provides interpreting and language-access services for organizations across healthcare, legal, court, government, and business settings. The Business Analyst translates business needs into practical solutions, connecting stakeholders and technical teams while supporting service delivery and informed decision-making.

Responsibilities:

• Gather and document business requirements from clients and internal stakeholders
• Analyze workflows and identify process improvement opportunities across service operations
• Translate business needs into clear functional specifications for technical teams
• Create reports and dashboards to track performance, trends, and operational metrics
• Collaborate with cross-functional teams to support project delivery and change management

Requirements:

• Experience gathering requirements and translating them into clear business documentation
• Experience improving workflows and operational processes
• Proficiency with reporting tools, dashboards, and data analysis, including strong Excel skills
• Experience with Power BI or Tableau
• Experience with formal change management
• Experience collaborating effectively with stakeholders, technical teams, and business users
• Bachelor's degree in business, information systems, or a related field preferred