Staff Software Engineer

Flip is hiring a Staff Software Engineer to build and operate AI voice agents and the systems that support them. The role spans agent workflows and integrations, orchestration platforms, and production-scale model inference and DevOps infrastructure.

Responsibilities:

• Vertical engineering — building the agents themselves: complex multi-step customer workflows and deep integrations into the contact center and the industries we serve — order systems, healthcare workflows, logistics. This is where “mostly works” isn’t shippable
• Platform engineering — the orchestration layer every agent runs on: routing, state, tool use, and the primitives that let vertical teams ship fast without reinventing the engine
• Inference & DevOps — we host our own models; low-latency serving at production scale is a core competency here, not a vendor line item. Plus the telephony, observability, and deployment infrastructure that keeps millions of live calls healthy