Amazon Connect Developer

Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API s, dependency libraries upgrade, jdk upgrade etc.

Experience of creating AWS Lex.

Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks.

Knowledge of contact routing strategies, queues, and agent configuration etc.

Understanding of AWS services relevant to Amazon Connect (e.g Lambda,S3,Dynamo DB) for integration.

Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.

Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement

Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.

Identify opportunities for automation and efficiency improvements

Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.

Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.

Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.

Effective communicate and collaborate with development , testing teams and line of business for integrations and customer solutions.