Title: Windows Performance Consultant

Location: Bellevue, WA – Onsite

Duration: Contract/ Fulltime

Job Description

4+ years of experience in Windows Administration, Performance Tuning, Patch Management, and Windows upgrades into production environments, including customer-facing or customer support roles.

Soft Skills

Strong communication skills — excellent spoken and written English communication.
Effective, polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues and directly supports customers through telephone, email, and chat services as applicable.
Demonstrable troubleshooting skills.
Cross-team collaboration.

Technical Skills

Performance (PERF):

Core experience in Windows Performance.
Ability to troubleshoot Windows performance-related incidents across all versions of Windows OS.
Excellent knowledge of Windows components (BIOS, Registry, CPU, Memory, DNS, DHCP, etc.).
Excellent knowledge of troubleshooting Windows production server performance issues (server crash, no boot, memory leaks, sluggish server, unresponsive servers).
Good knowledge of User Mode and Kernel Mode in Windows environments.
Excellent knowledge of Registry keys in Windows environments.
Ability to troubleshoot no-boot issues in production environments.
Excellent knowledge in analyzing and configuring memory dumps.
Good knowledge of Windows Operating System Architecture.
Should be good at troubleshooting Windows issues via CMD.
Good knowledge of SysInternal tools from a troubleshooting standpoint.
Good knowledge of different virtualization platforms (VMware, Hyper-V, Citrix).
Good knowledge of troubleshooting Windows performance issues on Azure and AWS platforms.
Good knowledge of identifying hidden processes that cause memory leaks using various tools.

Job Description

Perform troubleshooting on Windows performance issues.
Troubleshoot complex issues that may occur on on-premises or virtual servers/machines (Azure/VMware).
Perform multitasking and handle high-volume and complex cases.
Research complex cases using internal documents and the knowledge base, and apply fixes for customers.
Do self-learning on various performance troubleshooting topics and publish white papers.
Utilize communication and technical skills to attain customer satisfaction.
Achieve project KPIs, including good case closures, volume handling, ticket hygiene, and quality resolution.

Mandatory Points

Windows Performance Consultant

Key skills