Product Manager (Remote)

Macy’s is hiring a Product Manager to develop and execute a product roadmap for customer- and colleague-centric experiences and features. The role collaborates with design, engineering, analytics, and business partners to deliver product improvements that grow engagement and improve the store experience.

Responsibilities:

• Develop and maintain a product roadmap aligned to business goals and product strategy by delivering key milestones and achieving defined KPIs
• Communicate product vision, roadmap, and progress to partners across Macy’s
• Identify and prioritize opportunities to improve customer & colleague experiences through cross-functional collaboration, data analysis, and deep understanding of customer & colleague needs
• Define product and customer/colleague experiences through clear, detailed, and timely artifacts, including product requirements and user stories
• Collaborate with design, engineering, analytics, and other product managers to design, build, and launch product features that drive growth and engagement
• Maintain a healthy, prioritized backlog of well-groomed, insight-driven user stories
• Partner with engineering scrum teams and technical leads to refine requirements that support simple, intuitive user experiences
• Define success metrics, ramp plans, and measurement criteria
• Design and run experiments to test hypotheses and identify solutions that improve conversion, engagement, customer loyalty, and colleague adoption
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Requirements:

• Proven ability to define, maintain, and execute product roadmaps that align with business goals, product strategy, and KPIs while delivering measurable customer and commercial impact
• Deep commitment to understanding customer & colleague needs and behaviors, translating insights into intuitive & efficient, loyalty-building store experiences that improve engagement and satisfaction
• Strong analytical rigor and first-principles problem-solving skills, with the ability to define success metrics, run experiments, interpret data, and apply insights to optimize conversion, engagement, and retention
• Demonstrated ability to lead through influence and collaborate effectively with design, engineering, analytics, and business partners across the full product lifecycle
• Strong execution skills with experience managing backlogs, grooming user stories, partnering with scrum teams, and delivering high-quality outcomes in an agile, fast-paced environment
• Solid understanding of retail and e-commerce economics and business strategy frameworks, with the ability to balance customer value and commercial outcomes
• Working knowledge of technical concepts, agile methodologies, and modern product development practices to effectively partner with engineering teams and make informed trade-offs
• Ability to stay ahead of emerging technologies and leverage them to build differentiated, scalable store experiences
• Confident written and verbal communication skills, with the ability to clearly articulate product vision, progress, and trade-offs to cross-functional partners and senior leaders
• Curiosity-driven, adaptable learner who actively seeks new methodologies, industry trends, and feedback to continuously improve products and ways of working
• Previous work experience related to product strategy, product management, design, engineering, site merchandising, or management consulting preferably in a retail or ecommerce company required
• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply