Customer Service Associate - No Experience Required | $60,000-$85,000

The Dorne Region is hiring a Customer Service Associate to help clients understand their benefits coverage options and complete enrollment. The role involves client calls, follow-ups, and maintaining accurate account records in a full-time remote position.

Responsibilities:

• Review your appointment queue and confirm upcoming client calls before each block of the day
• Walk clients through available coverage, answer questions, and document their selections accurately
• Follow up with clients who need additional information or have not yet completed their enrollment
• Update records after each interaction so the team has current notes on every account
• Flag complex situations for senior team members and track handoff status

Requirements:

• If you are organized, comfortable on the phone, and good at keeping track of details