Senior Manager of Software Engineering: Observability

Jack Henry is seeking a senior observability engineering leader to define and execute its enterprise-wide observability vision across its multi-cloud and co-location environments. The role leads teams and enterprise standards for telemetry, observability automation, and operational insights, including supporting modernization and migration of legacy workloads to Google Cloud Platform.

Responsibilities:

• Talent Leadership & Team Development: Direct, recruit, and mentor Senior/Staff Observability Engineers and technical leads. Champion a blameless, data-driven culture, set strategic objectives, and actively guide professional career development across the team
• Enterprise Observability Vision: Lead the strategic roadmap for enterprise observability, transitioning Jack Henry from fragmented legacy tools to an integrated, OpenTelemetry-native telemetry ecosystem
• Architectural Oversight & GCP Migration: Drive observability requirements and instrumentation standards into the multi-cloud architecture, ensuring deep visibility into workloads migrating from on-premises datacenters to GCP
• Financial & Tooling Governance: Manage vendor relationships, enterprise licensing, and cloud telemetry spend. Optimize data retention policies and ingestion costs across GCP and hybrid environments to balance visibility with financial efficiency
• Technology & Platform Governance: Serve on Architecture and Technology Review Committees to advocate for Observability-as-Code standards, OpenTelemetry adoption, hybrid cloud roadmaps, and platform engineering best practices
• Operational Excellence & SLO Frameworks: Partner with product engineering leaders to implement meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs), drastically improving Mean Time to Detection (MTTD) and Resolution (MTTR). May perform other duties assigned
• Capacity & Telemetry Forecasting: Forecast infrastructure and storage needs for high-cardinality telemetry data, manage departmental resource allocation, and budget for major platform initiatives
• Security & DevSecOps Integration: Partner with security teams to ensure all telemetry pipelines, audit logs, and automated deployments adhere to strict regulatory compliance and data protection standards
• Industry Leadership: Stay ahead of industry shifts in OpenTelemetry, platform engineering, and enterprise observability by representing Jack Henry at key technology summits and conferences

Requirements:

• Minimum of 7 years of experience in cloud/hybrid datacenter operations, platform engineering, or enterprise software development, with a strong focus on Infrastructure as Code (IaC) and Observability
• Minimum of 4 years of direct people management experience leading engineering teams, managing technical performance, and driving organizational strategy
• Bachelor's degree in Computer Science, Information Technology, or Engineering
• Relevant cloud certifications (e.g., Google Cloud Certified Professional Cloud Architect or Associate Cloud Engineer preferred)
• Experience managing tech leads and senior engineering managers, as well as managing vendor partnerships and departmental tooling budgets
• Proficiency in modern delivery tooling such as ArgoCD, GitOps, Terraform, and Ansible
• Familiarity with SQL/NoSQL database performance diagnostics and telemetry
• Hands-on leadership experience with enterprise observability tools and standard stacks: OpenTelemetry (OTel), Prometheus, Grafana, ELK/OpenSearch, Datadog, Dynatrace, or similar
• Deep expertise in enterprise telemetry strategy, including high-cardinality metrics management, distributed tracing, automated root-cause analysis, and SLO/SLI governance